Shopping Online? Here’s Why Delivery Shouldn’t Stress You Out
When you click “checkout,” your job’s done. Now it’s our turn.
And we take that seriously.
Because while other stores make shipping feel like a gamble—delayed dispatch, poor tracking, no humans to talk to—Factory Buys does it differently.
We’ve built our delivery service to make one thing clear:
You can trust us to get your order to you—fast, safe, and hassle-free.
What Fast Shipping Actually Means at Factory Buys
Here’s how we’ve made delivery something our customers rave about:
✅ Speed That Surprises
Most orders are processed within 24 hours. You won’t be sitting around wondering where your stuff is.
✅ Australia-Wide Coverage
From capital cities to regional towns—we ship where you live.
✅ Tracking You Can Trust
Every order comes with end-to-end tracking. No “black hole” shipments. You’ll always know where your item is.
✅ Human Support, 7 Days a Week
Questions? Issues? A real person’s ready to help—every day of the week. No bots. No waiting days for a reply.
✅ Packed With Care
Our team ensures your products are safely packed for the journey—especially bulkier items like furniture or mattresses.
Don’t Take Our Word for It—Ask Our Customers
★ ★ ★ ★ ★
“Super fast delivery—arrived earlier than expected and in perfect condition.”
— Emily T., VIC
★ ★ ★ ★ ★
“Customer service helped me track my order instantly. So rare these days!”
— Liam H., QLD
★ ★ ★ ★ ★
“Loved how smooth the whole process was. Will definitely shop here again.”
— Sarah W., NSW
Why It Matters
When you shop online, delivery is everything.
If it’s slow, confusing, or sloppy—it ruins the experience.
That’s why we’ve made our shipping one of the most reliable in the game.
Whether you’re ordering a single mattress, a full bedroom suite, or a garden bench—you deserve to know it’s coming fast, and coming right.
We’re Local. We’re Real. And We’ve Got You.
We’re proudly Australian-owned, and that means we understand what Aussies expect from a homegrown store: Speed. Service. No BS.
You’re not chasing overseas couriers or automated bots here.
You’re dealing with real people who care about your order from the second it’s placed to the moment it hits your doorstep.
Estimated Delivery Times
We're upfront about timelines—here's what our courier partners quote (and we often beat these) with an average delivery Australia wide between 3 - 10 days!
Standard Delivery Time
- VIC 5–10 business days
- NSW, QLD, SA, ACT 6–15 business days
- WA, NT, TAS 10–19 business days
Bulky items (like beds, mattresses, or large furniture) may take an additional 1–4 business days.
Some products ship in multiple boxes, and these may not all arrive on the same day depending on local courier logistics.
Regional & Remote Deliveries
Australia’s huge, and some postcodes come with challenges. If your address falls into a limited service area, we’ll reach out within 1–2 business days to walk you through any special delivery info.
Got a Question About Delivery?
Click the “Chat With Us” button to speak with a real human (yes, we mean it). Or email us any time at info@factorybuys.com.au.
You can also check our full Shipping Policy here.
Final Word?
We deliver what we promise—literally. If you’re on the fence about buying, let this be the reason you say yes:
Shipping won’t be a worry. We’ll get it to you—quick, clear, and with care.
-
Owner, Kate Gaske, at Brisbane based, warehouse, Albion, Brisbane, Queensland.
