Shipping & Warranty
SHIPPING POLICY -
Ordering through Factory Buys Holdings Pty Ltd means you (the customer) agree's to abide by all of our terms of conditions below. By ordering a shipment through our website you agree to our preferences of shipments and policies. Factory Buys Holdings Pty Ltd prefers to ship all products with our couriers and give our couriers full permission to leave all parcels at residential addresses in preference to this parcel returning to the couriers depot. The parcel will only be given permission to be left at a safe place at a residence and will not be left in any place that the courier deems unsafe to theft. If a customer does not prefer to have an authority to leave, the customer must advise Factory Buys before ordering and may incur a re-delivery fee , if on charged by the courier. More information can be obtained via email - email@example.com.
The estimated delivery time frames are:
- For customers in VIC, approximately 5 - 7 working days;
- For customers in NSW, SA, ACT, approximately 6 - 10 working days;
- For customers in QLD, NT and TAS, approximately 7 - 12 working days.
- For customers in WA, approximately 7-14 working days;
***Bulky item's such as Mattresses, Bed Frames, Larger furniture, electronics etc. may delay these times by up to 1-4 business days****
- Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1-2 working day after receipt of cleared payment).
- We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.
Some products come with a 12 month warranty which you may seek a refund or replacement for the product. The following terms and conditions apply to warranty:
- Damages due to misuse by user or during delivery will not be covered by this warranty
- This warranty does not cover any accessories or bonus gifts. Regarding to accessory and bonus gift,they would be noted in our listing would, include (but limited to ) battery, carry bag, etc.
WE DO NOT SHIP TO THE FOLLOWING POSTCODES
Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.
There is some exceptions for the below postcodes, please contact our team at firstname.lastname@example.org for more details.
|6740||WA||PRINCE REGENT RIVER|
Bulky items are not available for delivery to the below postcodes
|4450-4499, 4680, 4184, 4876, 4700-4805, 9920-9959||QLD|
|4806-4899, 4900-4999, 9960-9999||QLD|
Warranty and Returns Policy
- You as the buyer must check the item(s) and report the damages or faults(pictures or videos) to us by email after receiving the item(s). We reserve the right to refuse any claims made after this timeframe or additional charges (postage and handling) may apply.
- Please do not return the faulty item to us without our approval.
Factory Buys normally offers a 12 month warranty to all products. Some products will be provided with extended warranty for your peace of mind. Please refer to the product listing for warranty period.
You are required to notify Factory Buys within 3 working days in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. Once assessed and approved by our Factory Buys team, you will be contacted to proceed with the return, refund or replacement process.
(Do not attempt to return the item without our approval).
To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.
Evidence must be provided in the form of video, photo, depending on the product. Please email our team for advice on what we need to complete a warranty claim.
Refund generally takes up to 5-9 working days to process, and will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.
A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.