The Factory Buys Promise | Affordable. Reliable. Actually worth it.
Founded in 2017, Factory Buys started with a simple belief: You shouldn’t have to pay thousands to sleep well or furnish your home with quality.
We saw what was out there—overpriced brands, flashy marketing, and huge overheads. So we built something different: a direct-to-you model that delivers real value, fast. At Factory Buys, we stock and ship a huge range of furniture —always focused on bringing the best deals.
That means great value, real support, and low prices—without cutting corners on quality.
We are Australian owned and operated, with our headquarters in Brisbane Queensland.
Built for the Savvy Shopper
We’re here for people who want more from their money. Smart quality. Straight-up pricing. No gimmicks.
Whether it’s a mattress, a lounge, or an outdoor setup—you’ll get a product that’s made to last, backed by people who actually care.
Our Support Team Doesn’t Disappear
Our customer care crew? They’re the ones people write five-star reviews about. Quick replies. No bots. Just real help when you need it.
We follow up, fix issues fast, and make sure every order ends the way it should—with you happy.
It’s why we’ve earned over 5,300 verified 4.6-star reviews and why so many of our customers come back again (and again).
Real Reviews from Real Aussies
“Best sleep I’ve had in years—and it cost a quarter of what I expected.”
“Customer service sorted my issue in one email. Amazing.”
“Affordable, fast, and surprisingly high-end.”
“Bought a mattress, then bought another. That good.”
“I was sceptical, but they proved me wrong. Quality is spot on.”
Giving Back, Locally
Factory Buys proudly supports local initiatives and charities across Australia. We’ve donated hundreds of mattresses to community shelters, flood recovery programs, and family support services including Brisbane based 4 Voices.
Extra Confidence? We've Got That Too.
We partner with trusted services to make your experience seamless:
Afterpay, Zip and Klarna – Buy now, pay later
Airtasker – Need help with assembly? We've got you covered
Secure payment processing, fast tracked delivery, and real-customer service.
Led by Someone Who Gets It
Factory Buys is proudly Australian-owned and led by Kate Gaske, who is Brisbane-based with an eye for value and a hands-on approach to quality and customer support.
She’s built a team focused on what matters most: great products, fast delivery, and genuine support. Nothing flashy. Just real service.
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Owner, Kate Gaske, at Brisbane based, warehouse, Albion, Brisbane, Queensland.
Chat with Us
Click the ''Chat With Us'' button to chat with us, not a robot, we would love to hear from you or email us at info@factorybuys.com.au
Any questions, we are all here to help!
Factory Buys | About Us FAQs
Are you really an Australian-owned business?
Yes. We’re 100% Australian-owned and operated, based in Brisbane. We’ve been serving customers across Australia since 2017. We are head quartered in Brisbane, with warehouses across Australia for fast shipping!
How do you keep your prices so low?
We work directly with trusted manufacturers and skip the middlemen. No showrooms. No inflated markups. Just smart pricing and solid quality.
What if something goes wrong with my order?
Our customer service team is here to help—quickly. Seven days a week! We fix issues fast and follow up personally. Just reach out and we’ll get it sorted.
Are your reviews real?
Yes—every review you see on our site or Trustpilot is verified. No fakes, no fluff, just honest feedback from real customers.
Where do you deliver?
We deliver Australia-wide, with low-cost shipping depending on your postcode. We’ll always show your exact delivery options at checkout. We currently deliver all Mattresses for free - Australia wide.
How long will my order take to arrive?
Most orders ship out fast—typically we dispatch within 24 hours. You’ll get tracking as soon as it’s on the move.
Do you offer buy now, pay later options?
We do. You can shop now and pay later with Afterpay, Zip, or Klarna at checkout.
